24-Hour Cancellation Policy

I require that all appointments have any changes or cancellations 24-hours in advance for a few things:

 

*To allow myself to be able to see the request and confirm it in time.

*To allow other clients the chance to fill that spot

*And give us enough time to figure out when we can set your next appointment up.

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24-Hour Overview

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If you need to RESCHEDULE your appointment- with an OVER 24-hour notice- your deposit will TRANSFER to the next appointment. With NO additional deposits or fees.

 

If you CANCEL or RESCHEDULE your appointment UNDER the 24-hours, your deposit will be COLLECTED. A new appointment can be made- But a NEW DEPOSIT will be required.

 

If you NO-SHOW your appointment with no contact to inform me- your deposit will be COLLECTED. A new appointment can be made- But a NEW DEPOSIT will be required and an additional $50 inconvenience fee.

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Other

I understand life happens, so I offer first policy violation as a warning. 3 violations in total, will need to be further discussed before we can proceed with any more appointments. 

 

I will always try to give a heads up if I am running late or need to reschedule.

If I ever need to cancel under 24-hours, I do apologize in advance. I will always offer a complimentary add-on for the inconvenience.

As of now, you can pick a full deep conditioning treatment or a glossing shine treatment. (25 min of extra time at no charge)